Terms of service
Last updated: November 7, 2026
Elara Jewelry is the commercial name of Joop Yellow Strategies LLC. These Terms and Conditions govern access to and use of the website shopelarajewelry.com (the Website), owned by Joop Yellow Strategies LLC, with registered office at 2106 House Ave Suite 760, Cheyenne, WY 82001, United States, as well as the services and products offered by Elara Jewelry on the Website.
Store Name: Elara Jewelry
Business Address: 2106 House Ave Suite 760, Cheyenne, WY 82001, United States
Email: support@shopelarajewelry.com
Business Days: Monday to Friday
We typically respond within 24 hours on a business day. Whether it is a product question or a problem with an order, a person reads your email.
Elara Jewelry provides this Website subject to these Terms and Conditions. By visiting the Website, or using the services or applications on it, you accept these Terms and Conditions.
Access to the Website does not require registration. To place an order you will be asked to provide your details and accept these Terms before payment is completed.
Through the Website, Elara Jewelry offers a curated selection of women's jewelry under the Elara Jewelry brand. These Terms define the rights and obligations of Elara Jewelry and of users, and they are the only Terms applicable to the use of the Website and to orders placed through it, replacing any other conditions unless agreed otherwise in writing.
Please read these Terms carefully before using the Website. By using any part of it you agree to be bound by them. If you do not agree with them, you may not use the Website or place an order.
Any new features or tools added to the store are also subject to these Terms. You can review the current version on this page at any time. We may update or replace any part of these Terms by posting the change here. Your continued use of the Website after a change is published counts as acceptance of it.
Our store is hosted on Shopify, which provides the e-commerce platform we use to sell to you.
Section 1 - Online Store Terms
By agreeing to these Terms you confirm that you are at least the age of majority where you live, or that you have the consent of a parent or guardian to use this Website.
You may not use our products for any illegal or unauthorised purpose, and you may not break any law in your jurisdiction while using our Service, including copyright law.
You must not transmit any worms, viruses or code of a destructive nature.
A breach of any of these Terms results in immediate termination of your access to our Services.
Section 2 - General Conditions
We may refuse service to anyone, for any lawful reason, at any time.
You understand that your content, not including payment card information, may be transferred unencrypted, and may involve transmission over various networks and changes needed to fit the technical requirements of connecting networks or devices. Payment card information is always encrypted in transit.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service without our express written permission.
The headings in this agreement are for convenience only and do not affect these Terms.
Section 3 - Accuracy, Completeness and Timeliness of Information
We are not responsible if information on this site is not accurate, complete or current. The material here is provided for general information and should not be used as the only basis for a decision. Any reliance on it is at your own risk.
This site may contain historical information, which is provided for reference and is not current. We may change the contents of the site at any time, and we have no obligation to update any information on it.
Section 4 - Modifications to the Service and Prices
Prices for our products may change without notice.
We may modify or discontinue the Service, or any part of it, at any time without notice.
We are not liable to you or to any third party for any modification, price change, suspension or discontinuation of the Service.
Section 5 - Products
Certain products may be available exclusively through the Website. They may be limited in quantity and are subject to return or exchange only in line with our Return & Refund Policy.
Our products are made and dispatched by our fulfilment partner in China, and travel to you with an international courier and a local carrier. Delivery times and costs are set out in our Shipping Policy.
We have made every effort to display the colours and images of our products as accurately as possible. We cannot guarantee that your screen shows any colour accurately.
We may limit the sale of our products to any person, region or jurisdiction, and we may limit quantities. All product descriptions and prices may change at any time without notice. We may discontinue any product at any time. Any offer made on this site is void where prohibited.
Section 6 - Orders, Billing and Account Information
Your order is an offer to buy. Our automatic confirmation email means we have received it, not that we have accepted it. The contract between us is formed when we dispatch your order and send you a shipping confirmation.
If we cannot accept your order, for example because an item is out of stock, because of an obvious pricing error, or because a fraud check flags it, we will tell you and refund anything you have paid in full.
We may refuse any order, and we may limit or cancel quantities bought per person, per household or per order. Those limits may include orders placed on the same account, with the same card, or to the same billing or shipping address. If we change or cancel an order, we will try to reach you on the email address or phone number given when the order was placed. We may limit or refuse orders that appear to be placed by dealers or resellers.
You agree to give current, complete and accurate purchase and account information for every order, and to keep it up to date so that we can complete your transaction and contact you if we need to.
Section 7 - Optional Tools
We may give you access to third party tools that we neither monitor nor control.
You agree that those tools are provided as is and as available, without warranties of any kind and without endorsement. We have no liability arising from your use of optional third party tools, and any use of them is at your own risk. Please make sure you are familiar with the terms on which the relevant provider supplies them.
We may offer new services or features through the Website in future. Those are also subject to these Terms.
Section 8 - Third Party Links
Some content, products and services available through our Service may come from third parties.
Third party links on this site may take you to websites that are not affiliated with us. We do not examine or evaluate their content and we are not responsible for it, or for any third party materials, products or services.
We are not liable for any harm or damage related to the purchase or use of goods, services, content or any other transaction made with a third party website. Please read their policies before you engage with them, and direct any complaint about a third party product to that third party.
Section 9 - User Comments, Feedback and Other Submissions
If you send us creative ideas, suggestions, proposals or other material, whether we asked for it or not, you agree that we may edit, copy, publish, distribute, translate and otherwise use it in any medium, at any time, without restriction. We are under no obligation to keep it confidential, to pay for it, or to respond to it.
We may, but do not have to, monitor, edit or remove content that we consider unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or that infringes anyone's intellectual property or these Terms.
You agree that your comments will not infringe anyone's rights, and will not contain unlawful, abusive or obscene material, or any virus or malware. You may not use a false email address, pretend to be someone else, or mislead us about the origin of a comment. You are solely responsible for what you send us.
Section 10 - Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
Section 11 - Errors, Inaccuracies and Omissions
There may occasionally be information on our site that contains a typographical error, an inaccuracy or an omission relating to a product description, price, promotion, offer, shipping charge, transit time or availability. We may correct any such error and change or update the information, and we may cancel an order if any information was inaccurate, at any time and without notice, including after you have placed your order.
We have no obligation to update or clarify information on the site except where the law requires it. No update date on the site should be taken to mean that all information on it has been reviewed.
Section 12 - Prohibited Uses
You may not use this site or its content: for any unlawful purpose; to ask others to take part in unlawful acts; to break any regulation, rule, law or local ordinance; to infringe our intellectual property or that of anyone else; to harass, abuse, insult, harm, defame, intimidate or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; to submit false or misleading information; to upload or transmit viruses or malicious code; to collect or track the personal information of others; to spam, phish, pharm, pretext, spider, crawl or scrape; for any obscene or immoral purpose; or to interfere with or get around the security features of the Service or any related website.
We may end your use of the Service for breaching any of the above.
Section 13 - Disclaimer of Warranties and Limitation of Liability
We do not guarantee that your use of our Service will be uninterrupted, timely, secure or error free, or that the results obtained from it will be accurate or reliable.
You agree that we may remove the Service for indefinite periods, or cancel it at any time, without notice to you.
You agree that your use of, or inability to use, the Service is at your own risk. Except where we state otherwise, the Service and all products delivered through it are provided as is and as available, without representation, warranty or condition of any kind.
We are not liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including lost profits, lost revenue, lost savings, loss of data or replacement costs, arising from your use of the Service or of any product bought through it, even if we were advised of the possibility.
Nothing in this section limits our liability where the law does not allow it to be limited, including liability for death or personal injury caused by our negligence, for fraud, or for a breach of your statutory rights as a consumer.
Section 14 - Indemnification
You agree to indemnify and hold harmless Joop Yellow Strategies LLC and its officers, directors, agents, contractors, licensors, service providers, suppliers and employees from any claim or demand, including reasonable legal fees, made by a third party because of your breach of these Terms, or your breach of any law or of the rights of a third party.
Section 15 - Severability
If any provision of these Terms is found to be unlawful, void or unenforceable, it is still enforceable to the fullest extent permitted by law, and the unenforceable part is treated as removed without affecting the validity of the rest.
Section 16 - Termination
Obligations and liabilities incurred before the termination date survive the termination of this agreement.
These Terms apply until terminated by either you or us. You may terminate them at any time by telling us that you no longer wish to use our Services, or by stopping your use of the site.
If we judge that you have failed to comply with any part of these Terms, we may terminate this agreement at any time without notice. You remain liable for all amounts due up to and including the date of termination, and we may withdraw your access to our Services.
Section 17 - Entire Agreement
Our failure to exercise or enforce any right or provision of these Terms is not a waiver of that right or provision.
These Terms, together with any policies posted by us on this site, are the entire agreement between you and us about your use of the Service, and they replace any earlier agreement or proposal between us, including earlier versions of these Terms.
Any ambiguity in these Terms will not be read against the party that drafted them.
Section 18 - Governing Law
These Terms, and any separate agreement under which we provide Services to you, are governed by the laws of the United States, without prejudice to the consumer protection laws that apply in your state of residence.
Class action waiver. To the extent permitted by law, you and Joop Yellow Strategies LLC each agree that any claim relating to your use of this Website, or to an order placed through it, will be brought only in your or our individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated or representative proceeding. If a court finds this waiver unenforceable for a particular claim, that claim alone is severed from this provision and may proceed in court, and the rest of this provision continues to apply. Nothing in this paragraph limits your right to report a matter to a government agency, or to take part in a proceeding brought by one.
Section 19 - Changes to These Terms
You can review the current version of these Terms on this page at any time.
We may update, change or replace any part of these Terms by posting the change on our website. Your continued use of the Website after a change is published counts as acceptance of it.
Section 20 - Cancellations, Returns and Refunds
The full detail is in our Return & Refund Policy, and that policy is the one that governs. In short:
Cancelling. You can cancel free of charge within 15 minutes of placing your order, by emailing support@shopelarajewelry.com. After that your order enters preparation and can no longer be cancelled. A cancellation is final once we have confirmed it to you by email.
Returning. You have 30 days from the delivery date to request a return, for any reason. The item must be unused and unwashed, in its original condition, with tags and packaging intact.
Before you post anything. Contact us at support@shopelarajewelry.com first. We will provide you with a return label and instructions. Items sent back without an approved return and without our return label cannot be matched to an order and cannot be accepted.
Return shipping. The cost of returning the item to us is yours, unless the item was faulty, damaged or not what you ordered. This includes the return postage, a prepaid return shipping label (currently $15, deducted from your refund), and any customs clearance charges to China. The return shipment must include track and trace.
Refunds. Once your return reaches us and has been inspected, we process your refund within 14 business days, to the payment method you used. There is no restocking fee.
Partial refunds. Where the item you received matches what you ordered but is not quite what you expected, we may offer a partial refund as a goodwill gesture so that you can keep the item without the cost and effort of a return. A partial refund is entirely optional and does not affect your right to return the item instead.
When it is our fault. If an item arrives damaged, faulty or incorrect, email us within 14 days of delivery with a photo of the item and the packaging. We will arrange a replacement at no cost to you.
Our promise instead. There is no federal return right in the United States, so the 30 day window above is our own promise to you, and we treat it as binding.
Section 21 - Payment Disputes and Chargebacks
If something has gone wrong with your order, please email us at support@shopelarajewelry.com before you raise a dispute with your bank or card provider. We answer within 24 hours, and almost everything we see is sorted out the same week.
We ask for a practical reason, not a legal one. A bank dispute takes 30 to 60 days, you have no say in it while it runs, and we are not allowed to refund you while one is open. Coming to us first is simply the faster route to your money or your replacement.
When a dispute is raised:
- We will submit the evidence we hold to your bank or card provider. That includes your order confirmation, the item and size you ordered, the payment record, the full tracking history, proof of delivery where the carrier provides it, and our email correspondence with you.
- While a dispute is open we cannot issue a refund, pay out a return or send a replacement for the same order, because that would mean paying for it twice. Everything continues as soon as the dispute is closed.
- If a dispute is raised without contacting us first, or while the carrier has confirmed delivery to the address you gave us, we may decline to accept future orders from you.
Nothing in this section affects your right to dispute a payment with your bank. It sets out what we do when you use it.
By giving us your mobile number you agree to receive recurring automated marketing and order related text messages from Elara Jewelry. Consent is not a condition of purchase. Message frequency varies, and message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. Carriers are not liable for delayed or undelivered messages. We do not share mobile information with third parties or affiliates for marketing purposes. Questions: support@shopelarajewelry.com
Section 23 - Contact Information
If you have a question, a comment or a problem, please contact us.
Store Name: Elara Jewelry
Business Address: 2106 House Ave Suite 760, Cheyenne, WY 82001, United States
Email: support@shopelarajewelry.com
Business Days: Monday to Friday
Payments for orders placed on this Website appear on your bank or card statement as ELARA JEWELRY. If you see a charge you do not recognise, email us before contacting your bank and we will identify it for you the same day.
Talk soon,
The Elara Jewelry Team